TERMS OF SERVICE

Last Updated: July 2026

OVERVIEW

This website is operated by EQ Food (“EQ”, “we”, “us”, or “our”). Throughout this website, the terms “we”, “us”, and “our” refer to EQ Food.

EQ provides this website, including all information, products, tools, and services available through this site, to you, the user, subject to your acceptance of these Terms of Service (“Terms”).

By visiting our website and/or purchasing products from us, you engage with our services and agree to be bound by these Terms, including any additional terms, conditions, policies, and notices referenced throughout this document.

These Terms apply to all users of the website, including customers, visitors, browsers, wholesale partners, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access our website or use our services.

EQ reserves the right to update, change, or replace any part of these Terms at any time by publishing updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of our website following any changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you have the legal capacity to enter into this agreement and that any information you provide to EQ is accurate and complete.

If you are under the legal age required to enter into contracts in your jurisdiction, you may only use this website with the involvement and permission of a parent or legal guardian.

You may not use our products or services for any unlawful purpose or in violation of any applicable Australian laws or regulations.

You must not transmit viruses, malware, harmful code, or attempt to interfere with the security, operation, or functionality of our website or services.

A breach of these Terms may result in the suspension or termination of your access to our services.

GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary, including where we believe an order or account may involve fraudulent activity, misuse of our services, or a breach of these Terms.

You understand that information submitted through our website, excluding payment information, may be transferred across various networks to allow us to provide our services. Payment information is securely encrypted and processed through approved payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any part of our website, products, branding, content, or services without prior written permission from EQ.

The headings used throughout these Terms are provided for convenience only and do not limit or affect the interpretation of these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that all information provided on our website is accurate, complete, and current. However, we do not guarantee that all information will always be free from errors, omissions, or inaccuracies.

Information provided on this website is intended for general information purposes only and should not be relied upon as the sole basis for making decisions without considering appropriate professional advice where necessary.

EQ reserves the right to update, modify, or correct any information on our website at any time without prior notice.

This includes, but is not limited to:

• Product descriptions;
• Nutritional information;
• Pricing;
• Availability;
• Promotions;
• Website content.

We are not responsible if information made available on this website is inaccurate, incomplete, or outdated.

MODIFICATIONS TO SERVICES AND PRICES

Prices for our products are subject to change at any time without notice.

EQ reserves the right to modify, suspend, discontinue, or change any product, service, feature, or content available through our website at any time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of our services, except where required by Australian law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law, including consumer guarantees that cannot legally be excluded.

PRODUCTS AND SERVICES

Certain products and services may only be available online through our website and may have limited availability.

We make every reasonable effort to display our products accurately, including colours, images, descriptions, nutritional information, ingredients, and product specifications. However, we cannot guarantee that your device or screen will accurately display all colours or details.

All product descriptions, pricing, availability, and promotions are subject to change at any time without notice.

EQ reserves the right, at our discretion, to:

• Limit the quantity of products purchased;
• Refuse or cancel orders;
• Restrict sales to certain individuals, locations, or jurisdictions;
• Discontinue products or services.

These rights may be exercised where necessary, including where we believe an order is fraudulent, involves unauthorised resale, or breaches these Terms.

Products purchased through EQ are intended for personal use unless otherwise agreed through an approved wholesale or business arrangement.

While we strive to deliver high-quality products, EQ does not guarantee that every product will meet individual taste preferences or expectations.

Nothing in these Terms limits your rights under the Australian Consumer Law.

ORDERING AND BILLING INFORMATION

EQ reserves the right to refuse or cancel any order placed through our website.

We may, at our discretion, limit or cancel quantities purchased per person, household, account, payment method, or order.

These restrictions may apply to orders that appear to be:

• Fraudulent;
• Placed by unauthorised resellers;
• Intended for commercial resale without approval;
• In violation of these Terms.

If we make changes to or cancel an order, we may attempt to notify you using the contact information provided during checkout.

You agree to provide accurate, current, and complete information when making purchases through our website.

You agree to promptly update your account information, including email address, shipping details, and payment information, to ensure we can process orders and communicate with you when required.

For further information regarding returns, refunds, or exchanges, please refer to our Refund Policy.

OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, or services that we do not control, monitor, or manage.

You acknowledge and agree that access to third-party tools is provided on an “as available” basis without warranties, representations, or guarantees from EQ.

EQ is not responsible for any loss, damage, or issues arising from your use of third-party tools.

Your use of third-party tools is entirely at your own discretion and you should ensure that you understand and accept the terms provided by the relevant third-party provider.

Any new features, services, or tools added to our website in the future will also be subject to these Terms.

THIRD-PARTY LINKS

Certain content, products, and services available through our website may include materials from third parties.

Third-party links on our website may direct you to external websites that are not affiliated with EQ. We are not responsible for reviewing or evaluating the content, accuracy, availability, or practices of third-party websites.

EQ does not warrant and will not be liable for any third-party materials, websites, products, services, or resources accessed through links provided on our website.

Any transactions, purchases, or interactions made through third-party websites are solely between you and the relevant third party. You should review the third party’s policies and terms before engaging with their services.

Any complaints, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit comments, feedback, reviews, suggestions, ideas, photographs, videos, testimonials, or other materials to EQ, whether requested by us or voluntarily provided by you, you agree that EQ may use, reproduce, modify, publish, distribute, and display such content for business, marketing, or promotional purposes.

You grant EQ permission to use this content across our website, social media platforms, advertising materials, and other marketing channels.

You confirm that:

• You own or have permission to submit the content;
• The content does not infringe upon the rights of any third party;
• The content is accurate and not misleading;
• The content does not contain unlawful, offensive, defamatory, abusive, or inappropriate material.

EQ reserves the right, but is not obligated, to monitor, edit, remove, or refuse any content that we believe violates these Terms, applicable laws, or the rights of others.

You remain responsible for any content you submit. EQ accepts no responsibility or liability for comments, reviews, or submissions provided by users or third parties.

PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By providing personal information to EQ, you acknowledge that your information may be collected, used, stored, and processed in accordance with our Privacy Policy and applicable Australian privacy laws.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within our services may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions;
• Pricing;
• Promotions;
• Offers;
• Shipping charges;
• Delivery times;
• Availability;
• Nutritional information.

EQ reserves the right to correct errors, update information, change details, or cancel orders where information provided on our website is inaccurate.

Where an order has been affected by an error, EQ may contact you using the information provided during checkout and provide appropriate options, including correction, replacement, or cancellation where applicable.

EQ is not obligated to update website information unless required by applicable law.

PROHIBITED USES

You are prohibited from using our website, products, or services:

(a) For any unlawful purpose;

(b) To encourage or participate in unlawful activities;

(c) To breach any applicable Australian or international laws;

(d) To infringe upon the intellectual property rights of EQ or any third party;

(e) To harass, threaten, abuse, discriminate against, defame, or harm another person;

(f) To submit false, misleading, or fraudulent information;

(g) To upload or transmit viruses, malicious software, or harmful code;

(h) To collect or misuse personal information belonging to others;

(i) To spam, phish, scrape, crawl, or interfere with website functionality;

(j) For obscene, harmful, or inappropriate purposes;

(k) To attempt to bypass, damage, or interfere with website security features.

EQ reserves the right to terminate your access to our website or services if you breach these Terms or engage in prohibited conduct.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

EQ strives to provide reliable products, accurate information, and a quality customer experience. However, we do not guarantee that:

• Your use of our website will always be uninterrupted or error-free;
• Website information will always be complete, current, or accurate;
• Our services will always be available without interruption.

To the maximum extent permitted by law, EQ provides its website and services on an “as available” basis.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable legislation where such rights cannot legally be excluded.

To the maximum extent permitted by law, EQ, its directors, employees, contractors, suppliers, partners, and service providers will not be liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.

This includes losses such as:

• Loss of profits;
• Loss of revenue;
• Loss of data;
• Business interruption;
• Replacement costs.

However, this limitation does not apply where liability cannot legally be excluded under Australian law.

INDEMNIFICATION

You agree to indemnify and hold harmless EQ Foods, its directors, employees, contractors, suppliers, partners, and service providers from any claims, damages, losses, liabilities, or expenses (including reasonable legal costs) arising from:

• Your breach of these Terms;
• Your misuse of our website or services;
• Your violation of applicable laws;
• Your infringement of the rights of any third party.

This obligation does not limit any rights you have under Australian Consumer Law.

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be removed or limited to the minimum extent necessary.

The remaining provisions of these Terms will continue to remain valid and enforceable.

TERMINATION

These Terms remain effective unless terminated by either you or EQ.

You may stop using our website and services at any time.

EQ may suspend or terminate your access to our website or services where we reasonably believe you have:

• Breached these Terms;
• Engaged in fraudulent activity;
• Misused our services;
• Violated applicable laws.

Any obligations or liabilities incurred before termination will continue to apply after termination where required.

ENTIRE AGREEMENT

These Terms, together with any policies or guidelines published by EQ on our website, constitute the entire agreement between you and EQ regarding your use of our website, products, and services.

These Terms replace any previous agreements, communications, representations, or understandings between you and EQ relating to the use of our website or services.

If EQ does not enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

Any ambiguity in interpreting these Terms will not be interpreted against either party.

GOVERNING LAW

These Terms and any separate agreements through which EQ provides products or services to you are governed by and interpreted in accordance with the laws of New South Wales, Australia.

You agree that any disputes arising from these Terms, your use of our website, or your purchase of products from EQ will be subject to the jurisdiction of the courts of New South Wales, Australia.

Nothing in these Terms limits any rights you may have under applicable Australian consumer protection laws.

CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

EQ reserves the right, at its discretion, to update, modify, or replace any part of these Terms by publishing changes on our website.

It is your responsibility to review these Terms periodically for updates.

Your continued access to or use of our website following any changes means you accept and agree to the updated Terms.

CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.

EQ Food
Email: orders@eqfood.org
Website: eqfood.org

BUSINESS DETAILS

Trading Name: EQ Food
Email: orders@eqfood.org
Website: eqfood.org
Business Address: 29/13 Swaffham Road, Minto NSW 2566, Australia
Country: Australia